Customer Protection Commitment: We are committed to complete transparency. Because our service fee is a nominal ₹20 per transaction, we maintain a straightforward and fair refund policy for any technical errors or delivery failures.
1. Overview of the Service Fee
When you initiate a card download on farmeridcarddownload.com, a promotional service fee of ₹20 is charged to retrieve, render, and provide digital access to the card file. This fee is valid until ३१ दिसंबर २०२६.
2. Scenarios Eligible for a Full Refund (₹20)
You are fully entitled to a 100% refund of the ₹20 fee in the following situations:
- Technical Server Failure: Payment was successfully debited from your account, but our system failed to generate or deliver the card file due to a technical server crash or timeout.
- Duplicate Charges: Your account was charged multiple times for the same single card download request due to network lag. All duplicate charges will be refunded in full.
- Record Not Available Post-Payment: In the rare event that payment is completed, but our system is subsequently unable to retrieve any corresponding card data to deliver.
3. Scenarios NOT Eligible for Refund
Refunds will not be issued in the following circumstances:
- Successful Delivery: The card file was successfully previewed, generated, or downloaded to your device as requested.
- User Data Entry Error: The user entered incorrect identification parameters (e.g. wrong mobile number or misspelt name) and the system retrieved the corresponding record matching the user's input.
- Change of Mind: Change of mind after the digital file has already been rendered and made accessible.
4. How to Request a Refund
To request a refund, please contact our support team within 7 days of the transaction date with the following details:
- Transaction ID or Payment Reference (UTR / UPI Ref Number).
- Mobile number or email used during the transaction.
- Date and time of payment.
- A brief description of the technical issue encountered (or screenshot if available).
You can submit your refund claim via:
Email: support@farmeridcarddownload.com
WhatsApp Helpdesk: Chat on WhatsApp
5. Refund Processing Timeframe
Once your claim is received and verified against our payment gateway logs, approved refunds are initiated within 24 to 48 hours. The refunded amount of ₹20 will reflect in your original payment source (bank account, UPI handle, or card) within 5 to 7 business days, depending on your bank's clearance cycles.