गोपनीयता धोरण (Privacy Policy)

1. Information We Collect

When you use our website or register as a farmer or an online service center, we collect only the necessary details required to facilitate the document download service:

• Personal Details: Full Name, Mobile Number, Email Address (optional).
• Location Data: State, District, Taluka, Village/City, or Service Center Address.
• Service Identifiers: Mobile Number, Application Reference Number, or Farmer ID lookup parameters.
• Technical Data: IP address, device type, browser information, and session cookies for language preferences.

2. What We DO NOT Collect or Store

We adhere to strict data minimization principles:

• We DO NOT collect or store biometric data (fingerprints, iris scans).
• We DO NOT store core Aadhaar numbers or full unmasked sensitive national identity credentials.
• We DO NOT store credit/debit card numbers, CVVs, or UPI PINs. All payment transactions are handled through secure, RBI-authorized third-party payment gateways.

3. How Your Information Is Used

We use collected data solely for:

• Authenticating your account login (Farmer or Online Center).
• Querying and formatting the available Farmer ID card specimen or digital document.
• Processing the applicable ₹20 service charge.
• Providing customer helpdesk and WhatsApp communication regarding download issues.

4. Data Security & Storage

All data transmitted between your browser and our servers is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) encryption. Access to user records is restricted strictly to authorized support personnel.

5. Third-Party Sharing

We never sell, rent, trade, or monetize your personal details with third-party marketing companies. Data is shared only with verified technical infrastructure providers (such as SMS gateways and payment aggregators) strictly for service delivery.

6. Cookies & Language Preferences

We use lightweight, non-tracking cookies solely to remember your preferred language selection (English or Marathi) and maintain your secure login session. You may disable cookies in your browser settings at any time.

7. Contact the Grievance & Privacy Officer

If you have questions, corrections, or data removal requests regarding this Privacy Policy, please contact our support team at:
Email: support@farmeridcarddownload.com
Helpline: +919049445044
Support Hours: Mon - Sat: 9:00 AM - 7:00 PM IST